Effective Date: 24/10/2025

Thank you for choosing Study Prometric. We value your trust and are committed to providing transparent policies regarding purchases, subscriptions, and refunds.

1. Digital Nature of Our Products

Study Prometric provides digital educational content and online subscription services (such as MCQ access, flashcards, and AI explanations). Since our products are instantly accessible upon purchase, they are not eligible for traditional returns.

However, we do allow refunds in special circumstances, as detailed below.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

You experience technical issues that prevent access to purchased content, and our support team is unable to resolve the issue within 7 business days.

You were charged twice for the same subscription or payment error occurred.

You purchased a subscription by mistake and did not access or use the content.

To qualify, you must contact us within 7 days of purchase and provide:

The registered account email,

Proof of payment (screenshot or transaction ID),

A brief description of the issue.

3. Non-Refundable Situations

We cannot provide refunds in these cases:

You have already accessed, downloaded, or used the MCQ content or flashcards.

Refund requests made after 7 days of purchase.

Dissatisfaction with exam performance or personal learning results.

Promotional or discounted plans (unless proven to have technical faults).

4. Refund Processing

Once your refund is approved:

It will be processed within 7–10 business days,

Refunded to the original payment method used for the transaction,

You will receive an email confirmation once processed.

Please note that bank processing times may vary depending on your payment provider.

5. Cancellations

You may cancel your subscription at any time through your Study Prometric account settings. Upon cancellation:

You will continue to have access until the end of the current billing period,

No further charges will occur,

Cancellations do not automatically issue refunds unless requested and approved under Section 2.

6. Contact Us

If you have any questions about our Refund Policy or need assistance: 📧 Email: [insert your support email] 🌐 Website: [insert your domain] 🕒 Response Time: Within 24–48 hours

7. Policy Updates

We may update this Return and Refund Policy periodically to reflect changes in law, business operations, or payment providers. Any updates will be published on our website, and the revised date will appear at the top of this page.

✅ Summary:

Refunds possible for technical errors, duplicate charges, or unused accidental purchases.

Must request within 7 days.

Digital content once accessed is non-refundable.